hide 5 Responsible Gaming —
Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

hide 5 is one of Bangladesh's most trusted online betting platforms, offering cricket betting, crash games, slots, and live casino entertainment to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. With that reach comes a genuine responsibility — one we take seriously every day.

Gambling is, at its best, a form of entertainment. Like watching a BPL match or enjoying a game with friends, it is meant to be enjoyable and social. The moment it shifts from leisure to compulsion, or from budgeted fun to financial harm, something has gone wrong. hide 5 exists to ensure that shift happens as rarely as possible — and that when it does, players have immediate access to the tools and help they need.

Our responsible gaming programme covers five key areas: age verification, deposit and spending controls, time-out and self-exclusion, real-time session awareness, and access to external support. Each of these is described in detail in the sections below.

2. 18+ Age Restriction & Verification

hide 5 is strictly an adults-only platform. You must be 18 years of age or older to register, deposit, play, or withdraw on hide 5. This rule applies to all players in Bangladesh without exception, regardless of the game type, bet size, or promotional context.

Age verification takes place at multiple stages of the player journey:

• Registration: Players must declare their date of birth during account creation. Any declared age below 18 will result in automatic registration denial.
• KYC verification: Identity documents — including National ID cards (NID), passports, and driving licences — are reviewed to confirm that the player's stated date of birth is accurate. KYC is mandatory before the first withdrawal.
• Ongoing monitoring: If our team has any reason to suspect that an account holder may be under 18, the account will be suspended pending full identity review. All funds are held during the review period.
• Minor account closure: If it is confirmed that an account belongs to a person under 18, the account is permanently closed, all personal data is scheduled for deletion in accordance with our Privacy Policy, and deposited funds are handled through our account closure procedures.

3. Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It can develop gradually, and many players are unaware that their habits have shifted from recreational to harmful. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling.

Ask yourself — honestly — whether any of the following statements apply to you:

Recognising a problem early makes it significantly easier to address. hide 5's responsible gaming tools are available to all players at no cost, with no penalty, and with no impact on your account standing — other than the protections you choose to put in place.

4. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on hide 5. It allows you to voluntarily restrict access to your account for a defined period — or permanently — when you feel that gambling is no longer healthy for you.

Available self-exclusion periods:

• 24-hour suspension: A brief pause to step back and reassess without committing to a longer break.
• 7-day exclusion: A one-week break, ideal if you have been gambling more frequently than usual or following a significant loss.
• 30-day exclusion: A month-long period of distance from the platform, during which no deposits, bets, or logins are possible.
• 90-day exclusion: A three-month break for players who recognise a more persistent pattern they need time to address.
• 6-month exclusion: An extended break providing a substantial period of separation from gambling activity.
• Permanent self-exclusion (lifetime ban): A permanent closure of your account. hide 5 will retain your exclusion record indefinitely to prevent re-registration, even if you later request it. This is irreversible.

How to activate self-exclusion on hide 5:

5. Deposit Limits & Budget Controls

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a healthy budget. hide 5 allows you to place hard caps on the amount you can deposit over any rolling time window.

• Daily deposit limit: Cap the total amount you can deposit in any 24-hour period. Ideal if you tend to make impulsive top-ups during a single session.
• Weekly deposit limit: Set a ceiling for the total deposits made in any rolling 7-day window, giving you a broader budget perspective across the week.
• Monthly deposit limit: The widest budget control, capping your total monthly deposits and helping you plan your entertainment spending alongside other financial commitments in Dhaka, Chittagong, or wherever you are based in Bangladesh.

All deposit limits on hide 5 work on a reduction-first principle: you can reduce your limit at any time and it takes effect immediately. However, if you wish to increase a limit, a mandatory 7-day waiting period applies before the increase comes into force. This built-in delay ensures that a moment of impulse cannot undo a considered financial decision.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. You cannot circumvent a deposit limit by switching payment channels.

6. Time-Out & Cool-Off Features

Sometimes you need a break that is shorter than a full self-exclusion but more structured than simply choosing not to log in. hide 5's time-out feature gives you exactly that — a temporary, enforced pause on your account.

During a time-out period, your account remains open and your balance is preserved, but you cannot log in, deposit, or place any bets. The time-out is enforced at the platform level, not merely a preference setting you can override. Available time-out durations include:

• 1 day (24 hours): A short pause after a particularly long or emotionally charged session.
• 3 days: A brief mid-week or weekend break when you feel you have been playing too frequently.
• 7 days (1 week): A full week away from the platform — enough time to reassess habits and re-establish priorities.
• 30 days (1 month): A full calendar month of enforced distance, recommended if you have triggered multiple daily deposit limits in a short period.

Cool-off periods differ slightly from time-outs in that they are specifically designed to prevent impulsive account changes. For example, if you request to increase your deposit limit, the 7-day cool-off automatically applies. If you request to end a self-exclusion early, a review cool-off period applies before our team processes the reinstatement.

7. Reality Checks & Session Alerts

One of the most common ways gambling habits escalate unnoticed is through extended, uninterrupted play sessions. When you are engaged in a cricket bet run-up during a T20 match, a crash game sequence, or a slots session, time passes faster than it feels. Reality checks are designed to interrupt that flow at regular, pre-set intervals to bring your awareness back to how long you have been playing and what your net position is.

hide 5 session alerts display the following information at your chosen interval:

• Session duration: How long you have been logged in and actively playing during the current session (Bangladesh Standard Time, UTC+6).
• Net session result: Your total deposits versus total withdrawals during the session, giving you a clear picture of your financial position.
• Option to continue or stop: The alert gives you a clear, calm moment to decide whether to continue playing or to log out. There is no pressure in either direction.

Reality check intervals can be set to every 30 minutes, 60 minutes, or 90 minutes, depending on your preference. You can configure your preferred interval in the Responsible Gaming section of your account settings. If you do not set an interval, the platform defaults to a 60-minute alert.

8. Getting Help & Support Resources

If you feel that gambling is becoming a problem — for you or for someone you care about — the most important thing is to reach out. Problem gambling is a recognised condition, and there is no shame in asking for help. Early intervention leads to significantly better outcomes.

Contacting hide 5 directly:

• Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". All communications are handled confidentially by trained staff.
• Use the live chat feature within your account to speak with a support agent who can activate any responsible gaming tool immediately.
• You can request self-exclusion, a time-out, a deposit limit, or a full account review at any time — 24 hours a day, 7 days a week, including during BPL and IPL season when traffic peaks.

General responsible gambling guidance:

• Set a budget before you play — decide in advance how much you are comfortable spending as entertainment, and treat it the same as buying a cinema ticket or a meal out. When that budget is gone, stop.
• Never chase losses — the odds of recovering a loss by continuing to play are no better than on the first bet. Chasing losses is one of the fastest routes to financial harm.
• Gambling is not an income source — treat every bet as entertainment spending, not an investment strategy. No betting system, pattern, or streak guarantees a profit.
• Take regular breaks — step away from the screen between sessions. A walk, a meal, or a conversation with family in Dhaka or Sylhet puts gambling back in its proper perspective.
• Keep gambling separate from alcohol or emotional distress — avoid betting when you are tired, upset, intoxicated, or under financial pressure. These states impair judgement significantly.
• Talk to someone you trust — sharing concerns about your gambling with a friend, partner, or family member can be the most powerful first step toward regaining control.

hide 5 is committed to being part of the solution. Our responsible gaming programme is reviewed and improved on a continuous basis to ensure it reflects best practices and genuinely serves the needs of our players across Bangladesh. If you have suggestions for how we can improve our player protection tools, we welcome your feedback at [email protected].