hide 5 Privacy Policy —
How We Protect Your Data

1. Information We Collect

hide 5 collects personal information from players in order to operate its platform safely, process financial transactions, verify player identity, and deliver a high-quality gaming experience. The categories of data we collect are described below.

1.1 Information you provide directly

• Registration data: Full legal name, date of birth, gender, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and mobile number.
• Identity verification (KYC) documents: National ID card (NID), passport, driving licence, or other government-issued identification; proof of address; and proof of payment method ownership where required.
• Financial information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details for withdrawal, and transaction reference numbers. We do not store full card numbers or mobile banking PINs.
• Support communications: Any information you share with the hide 5 support team via email or live chat, including the content of your messages and any attachments.
• Responsible gaming declarations: Self-exclusion requests, deposit limit settings, cooling-off requests, and any supporting statements you submit in connection with our responsible gaming programme.

1.2 Information collected automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bet history, login timestamps, and navigation paths through the platform.
• Cookies and similar technologies: Session cookies, persistent cookies, and local storage tokens used for authentication, fraud prevention, and anonymous analytics. See Section 5 for full cookie details.
• Geolocation data: General geographic location derived from your IP address. hide 5 does not use GPS or precise device location.

2. How We Use Your Data

The personal information collected by hide 5 is used exclusively for the following purposes:

hide 5 does not use automated decision-making that produces legal or similarly significant effects on players without human review. Where automated tools are used for fraud detection, a qualified member of our compliance team reviews flagged cases before any account action is taken.

3. Legal Basis for Processing

hide 5 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and hide 5 — including account registration, payment processing, and delivering game services — is carried out on the basis that it is necessary to fulfil the terms agreed when you registered.
• Legal obligation: Certain processing activities — particularly KYC identity verification and transaction monitoring — are carried out because hide 5 is required to do so under applicable anti-money laundering principles and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and anonymous usage analytics is carried out on the basis of hide 5's legitimate interest in operating a safe and reliable platform for all players.
• Consent: Sending promotional emails and marketing communications is carried out on the basis of your explicit consent at registration. You may withdraw this consent at any time by updating your communication preferences in your account settings or by emailing [email protected].

4. Data Sharing & Disclosure

hide 5 does not sell, rent, or trade your personal data. We share player data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: We share transaction-relevant data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (City Bank, BRAC Bank, Islami Bank, Sonali Bank) for the sole purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive an anonymised session identifier to initialise your game session. They do not receive your name, contact details, or financial information.
• KYC verification partners: Where hide 5 uses a third-party identity verification service to assist with document review, your KYC documents may be shared with that provider under a strict data processing agreement that prohibits further use or disclosure.
• Fraud prevention services: Anonymised device fingerprint and behavioural data may be shared with fraud detection partners to identify patterns of multi-accounting, bonus abuse, or financial crime.
• Legal and regulatory authorities: hide 5 may disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by applicable law, court order, or lawful request. We will notify you of such a disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of hide 5's assets, player data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

5. Cookies & Tracking Technologies

hide 5 uses cookies and similar browser-based technologies to operate core platform functions, maintain your session, and gather anonymous performance data. The table below describes the categories of cookies in use.

hide 5 does not use advertising cookies, retargeting pixels, or social media tracking scripts. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging into your account and using the platform.

6. Data Retention

hide 5 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following retention periods apply:

• Active account data (name, contact details, preferences): Retained for the lifetime of your account and for a period of 5 years following permanent account closure, to comply with anti-money laundering record-keeping principles.
• KYC documents (NID, passport, proof of address): Retained for 5 years from the date of submission or 5 years from account closure, whichever is later.
• Transaction records (deposit and withdrawal history): Retained for 7 years from the date of each transaction in line with financial record-keeping best practices.
• Support communications (email threads, chat logs): Retained for 3 years from the date of the last message in the conversation.
• Game round and betting history: Retained for 5 years from the date of each game session.
• Analytics data: Anonymous usage data is retained for up to 13 months before being aggregated or deleted.
• Self-exclusion records: Retained indefinitely to prevent a self-excluded player from creating a new account, even after the exclusion period has formally ended, unless the player has explicitly requested reactivation review.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual player. Anonymised aggregate data may be retained indefinitely for statistical and business improvement purposes.

7. Your Privacy Rights

As a player on hide 5, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right Type]".

• Right of Access: You may request a copy of all personal data we hold about you. We will respond within 5 business days (Bangladesh Standard Time, UTC+6) with a structured summary of your data.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (e.g., email address or phone number) can be made directly in your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your personal data in circumstances where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that we may be unable to fulfil an erasure request where we are required to retain data by law (e.g., AML record-keeping obligations).
• Right to Restriction of Processing: You may request that we restrict processing of your data (i.e., store it but not actively use it) in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to Data Portability: You may request a machine-readable export of personal data you have provided to hide 5 in a structured, commonly used format (e.g., CSV or JSON).
• Right to Object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where objection relates to marketing, we will cease that processing immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Security

hide 5 implements a multi-layered security framework to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data in transit between your browser or app and the hide 5 servers is encrypted using TLS 1.2 or higher. This applies to all pages of the platform, not only login and payment screens.
• Data Encryption at Rest: Sensitive personal data — including KYC documents and financial identifiers — is stored in encrypted form in our databases. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to player data is restricted to authorised hide 5 personnel on a strict need-to-know basis. Access is logged and reviewed regularly. No member of the support team can access your password — it is stored as a one-way hash.
• Infrastructure Security: hide 5 servers are hosted in secure data centres with physical access controls, firewalls, intrusion detection systems, and regular vulnerability assessments.
• Incident Response: In the event of a data breach that is likely to affect your rights, hide 5 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

No online platform can guarantee absolute security against all threats. If you have reason to believe your hide 5 account has been compromised, contact our support team immediately at [email protected] so that we can take protective action on your account.

9. Third-Party Services

The hide 5 platform integrates with a number of third-party service providers to deliver a complete gaming and payment experience. Each of these providers is governed by its own privacy policy and data practices. hide 5 is not responsible for the privacy practices of external parties, but we select service partners carefully and require them to handle player data responsibly.

• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi provide licensed game content delivered via their own secure infrastructure. These studios receive an anonymised session token to launch your game — they do not receive your name, address, or payment details.
• Payment Gateways: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard process financial transactions using their own secure systems and privacy frameworks.
• Analytics Providers: hide 5 may use privacy-preserving analytics tools to monitor platform performance. Any data shared with analytics providers is anonymised before transmission and cannot be used to identify individual players.
• CDN & Infrastructure: Content delivery and hosting infrastructure providers may process technical request data (e.g., IP addresses) as part of delivering the platform to your device. Such processing is incidental and governed by those providers' data protection obligations.

The hide 5 platform does not embed social media buttons, third-party advertising scripts, or external tracking pixels. Any links to third-party sites (if present) are clearly identified, and your interactions with those sites are subject to their own privacy policies, not this one.

10. Children's Privacy

hide 5 is an online gambling platform strictly intended for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 18.

Age verification is performed during the registration process and reinforced at key account milestones such as the first withdrawal request. Any account identified as belonging to a person under 18 will be immediately suspended, all data associated with that account will be scheduled for deletion, and any funds deposited will be reviewed in accordance with our account closure procedures.

11. Policy Amendments

hide 5 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law, or improvements to our data practices. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will notify you in advance by email to the address registered on your account, and by displaying a prominent notice on the hide 5 platform for a period of at least 14 days before the change takes effect. Your continued use of the platform after the effective date of a material amendment constitutes your acknowledgement of the updated policy.

For minor, non-material changes (such as corrections to typographical errors, clarification of existing language, or updates to contact details), no advance notice will be provided, but the updated policy will be published on this page immediately upon revision. We encourage you to review this Privacy Policy periodically to stay informed of how hide 5 handles your data.

12. Contact & Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how hide 5 handles your personal data, please contact our privacy team using the details below.

• Email: [email protected] — use the subject line "Privacy Request" to ensure your message reaches the correct team.
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 5 business days.
• Identity verification: To protect your data, we may ask you to verify your identity before fulfilling any data access, correction, portability, or erasure request. This is to ensure that personal data is not disclosed to or altered by unauthorised parties.
• Complaints: If you are not satisfied with our response to your privacy concern, you may escalate the matter by re-contacting our team and requesting a senior review. hide 5 is committed to resolving all privacy complaints fairly and transparently.